Privacy Policy
Happy Client Cleaning Service, LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, use our client portal, communicate with us electronically, or engage our services.
By accessing or using our website, client portal, or services, you agree to the practices described in this policy.
Information We Collect
We may collect information that you voluntarily provide to us, including but not limited to:
- Name, address, email address, and phone number
- Service location details and access instructions
- Service history, preferences, and scheduling information
- Payment and billing information (processed securely through third-party providers)
- Client portal login credentials
- Communications via phone, email, text message, or website forms
We do not store full credit card or banking information on our own servers.
Client Portal Use
Our client portal allows you to view scheduled services, invoices, payment history, submit service requests, and manage account information.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. We are not responsible for unauthorized access resulting from your failure to safeguard login information.
Portal access may be suspended or terminated if misuse, unauthorized access, or security concerns are identified.
Automatic Data Collection
When you visit our website, we may automatically collect limited information about your device and browsing activity, including:
- IP address
- Browser type and operating system
- Pages visited and time spent on the site
This information is used for website performance, analytics, and improvement purposes only and does not directly identify you.
Cookies and Similar Technologies
We may use cookies and similar technologies to improve functionality and user experience. You may disable cookies through your browser settings; however, some site features may not function properly as a result.
Third-party service providers (such as analytics or advertising platforms) may also use cookies in accordance with their own privacy policies.
SMS Communication Policy
We respect your privacy and comply with applicable SMS communication laws.
Collection and Use
We collect phone numbers only when voluntarily provided by you, such as when requesting a quote, scheduling service, or opting in to text communication. SMS messages are used to:
- Respond to service inquiries
- Provide quotes or scheduling updates
- Send service-related notifications
We do not sell or share phone numbers for marketing purposes.
Opting Out
You may opt out of SMS messages at any time by texting STOP or UNSUBSCRIBE. Opt-out requests may take up to 10 business days to fully process.
How We Use Your Information
We use collected information to:
- Provide and manage cleaning services
- Process payments and billing
- Communicate about scheduling, services, and account updates
- Improve our website and service experience
- Comply with legal and contractual obligations
- Protect the rights, safety, and property of our company, employees, and clients
We do not use personal information for third-party marketing without your consent.
Disclosure of Information
We may share personal information only as necessary:
- With service providers who support our operations (e.g., payment processors, software platforms), under confidentiality agreements
- To comply with legal obligations or court orders
- In connection with a business transfer, merger, or sale
- To protect against fraud, safety risks, or policy violations
We do not sell or rent personal information.
Children’s Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If such information is discovered, it will be deleted promptly.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure. Use of our website, portal, or electronic communications is at your own risk.
You are responsible for protecting your login credentials and devices.
Photography of Property and Physical Assets
[Company Name] may capture, store, and process photographs of physical property, equipment, products, and site locations in connection with our services. These images are collected for the purposes of [e.g., project documentation, quality control, and marketing].
- Exclusion of Personal Likeness: In accordance with our privacy standards and the Tennessee Personal Rights Protection Act, we make every reasonable effort to ensure that these photographs do not capture the faces, voices, or identifiable likenesses of any individuals.
- Purpose of Collection: Photos are used solely to document the condition, progress, or visual attributes of physical assets.
- Data Minimization: If an individual is inadvertently captured in a photograph of a physical asset, we will take steps to blur, crop, or otherwise anonymize the image before it is used for any public or commercial purpose.
Your Rights and Choices
You may request access to, correction of, or deletion of your personal information by contacting our office. Certain information may be retained as required for legal, billing, or operational purposes.
California residents may request information regarding disclosures of personal information under applicable law by contacting us directly.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our website, client portal, or services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact our office directly by phone or email.