Terms and Agreements for Residential Cleaning Service by Happy Client Cleaning Service, LLC
202 Bonnavue Dr., Hermitage, TN, 37076 [email protected] 615-415-9846
A Comprehensive Guide to Service Expectations and Responsibilities
1. Introduction
This document sets forth the terms and agreements (“Agreement”) governing the provision of residential cleaning services (“Service”) by the service provider (“Company”) to the client (“Customer”). By engaging the Company for residential cleaning, the Customer acknowledges and accepts all terms outlined herein.
2. Scope of Services
The Company agrees to provide residential cleaning services as described in the agreed-upon service plan. Services may include, but are not limited to:
- Dusting and wiping surfaces
- Vacuuming carpets, rugs, and upholstery
- Mopping and sweeping floors
- Cleaning bathrooms, including toilets, sinks, showers, and mirrors
- Kitchen cleaning, including countertops, sinks, appliance exteriors, and cabinet exteriors
- Storm door cleaning
- Trash removal and bin emptying
- Other tasks as specified on the cleaning checklist
Any additional services not expressly stated must be requested separately and may incur additional charges.
3. Scheduling and Access
3.1 Service Scheduling
Services shall be scheduled based on mutual availability. Customers may request one-time, weekly, biweekly, or monthly cleaning appointments, subject to Company availability.
3.2 Access to Premises
The Customer must provide safe and reasonable access to the property during the scheduled cleaning time. Arrangements for entry (keys, security codes, or presence of Customer) must be specified in advance. The Company is not responsible for missed services due to access issues. Dogs who are protective of owners and home must be contained in a separate closed room or outdoors before our arrival.
4. Payment Terms
4.1 Service Fees
Service fees are based on the size of the property, frequency of cleaning, and level of service requested. Pricing shall be disclosed prior to service commencement and confirmed in writing.
4.2 Payment Schedule
Payment is due upon completion of each cleaning service, unless otherwise agreed. Accepted payment methods include cash, check on counter, credit/debit card, or electronic transfer. Late payment may result in interest charges or suspension of service.
4.3 Deposits and Cancellation Fees
The Company may require a deposit for one-time or first-time services. Cancellations made less than 24 hours before the scheduled cleaning may be subject to a cancellation fee up to 50% of the expected service charge. If we show up to a house as scheduled and are turned away due to the unpreparedness of the home, safety issues, or if home cannot be accessed, the full fee of the clean is due. All efforts will be made to reach customer to resolve entry.
5. Customer Responsibilities
- Ensure that the home is accessible at the scheduled time.
- Secure valuables and fragile items.
- Notify the Company of any special instructions or concerns 24 hours prior to scheduled clean. Extra fee will be incurred.
- Provide reasonable working conditions, including electricity, climate control, running water, well-draining sinks, tubs, showers.
- Inform the Company of any pets or hazardous conditions. All pet waste must be cleaned and puppy pads picked up.
6. Company Responsibilities
- Perform all agreed-upon cleaning services with professionalism and care.
- Provide trained, insured, and background-checked personnel.
- Use safe, effective, and environmentally conscious cleaning products where possible.
- Respect the Customer’s property and privacy.
- Notify the Customer promptly of any issues or changes in schedule.
7. Guarantee and Complaints
7.1 Satisfaction Guarantee
The Company strives for Customer satisfaction. If the Customer is dissatisfied with the service, they must notify the Company within 24 hours of completion. The Company will make reasonable efforts to remedy the issue, which may include a re-clean or partial refund, at its discretion.
7.2 Limitation of Guarantee
The Company’s guarantee does not cover:
- Pre-existing damage to property or belongings
- Issues resulting from the customers’ improper use or maintenance of surfaces or appliances
- Areas inaccessible due to Customer instructions or safety concerns
8. Liability and Insurance
The Company maintains general liability insurance and workers’ compensation coverage for its employees. The Company is liable for damages directly resulting from negligence or willful misconduct of its staff. The Customer agrees that the Company’s liability is limited to the appraised value of affected items, up to a maximum specified in the insurance policy.
If insurance rejects the claim, neither does Company, except as described above, the cost of the clean.
The Company is not responsible for loss or damage due to events outside its control, including fire, flood, theft, or acts of nature.
9. Health and Safety
Both parties agree to maintain a safe working environment. The Customer must inform the Company of any hazardous materials, health risks, or unsafe conditions on the premises. The Company reserves the right to refuse or terminate service if conditions are deemed unsafe.
10. Confidentiality
The Company undertakes to respect the confidentiality of the Customer’s personal information and property. No information shall be disclosed to third parties except as required by law or with explicit Customer consent.
11. Termination
11.1 Termination by Customer
The Customer may terminate the Agreement at any time by providing at least 24 hours’ written notice. Any unused prepaid services might be refunded, less applicable cancellation fees, at Company’s discretion.
11.2 Termination by Company
The Company reserves the right to terminate the Agreement for non-payment, repeated cancellations, abusive behavior, or unsafe conditions. Any prepaid services will be refunded at the Company’s discretion.
12. Force Majeure
Neither party shall be liable for failure to perform obligations due to causes beyond their reasonable control, including but not limited to inclement weather, natural disasters, pandemic, governmental restrictions, and labor disputes.
13. Amendments
This Agreement may be amended only in writing. The Company reserves the right to update Service terms periodically.
14. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of Tennessee in which the service is provided. Any disputes shall be resolved in the appropriate courts of that jurisdiction.
15. Entire Agreement
This document constitutes the entire understanding between the Company and the Customer regarding residential cleaning services. No other representations or promises are binding unless made in writing and signed by both parties.
16. Acceptance
By engaging the Company for residential cleaning services, the Customer acknowledges and agrees to all terms and agreements outlined above.
17. Contact Information
For questions, complaints, or requests for amendments, please contact the Company at the address, email, or phone number provided in the service agreement.
18. Attorneys’ Fees
In the event of any arbitration or litigation arising out of this Agreement, if Happy Client Cleaning Service prevails, Customer shall pay Happy Client Cleaning Service’s costs of the arbitration or litigation, including reasonable attorneys’ fees.
19. Waiver and Severability
No waiver of any of the provisions of this Agreement shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. If any provision of this Agreement becomes or is deemed to be invalid, illegal or unenforceable, it shall be deleted and the remainder of the Agreement and the related documents pursuant hereto shall remain in full force and effect. In the event of a conflict between the provisions in the body of this Agreement and any attachments, the terms in the body of this Agreement will control.
20. Yearly price increases
Price of service increase will go into effect at annual cost of living adjustment.